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 TM is suffering service interruption

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Posts : 33
Join date : 2009-02-07
Location : Malacca

PostSubject: TM is suffering service interruption   Wed Apr 08, 2009 2:57 am

Dear Merchant Partner,

Please be informed that TM is suffering service interruption, below is the announcement: -


Dear Valued Customers,

Referring to our earlier statement on 31 March 2009 on the disruption of our Internet services due to circuit faults on the Southeast Asia-Middle East-Western Europe 3 (SMW3) cable network between Tuas, Singapore and Penang linking Malaysia to Hong Kong and Asia Pacific Cable Network 2 (APCN2) near Chongming, China connecting Malaysia to the United States, Telekom Malaysia Berhad (TM) wishes to announce that there is a delay in the restoration of Internet services due to technical problems at the repairing stages.

Due to the delay, full recovery of Internet services is now expected to be on 9 April 2009.

Customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the US and Hong Kong may also experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select "Internet Services" or e-mail us at for any Internet related problems.

Thank you.


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